A relevant ecosystem
AI integrable with every company platform
In very structured companies, data is often present in several internal applications (ERP, CRM, etc.).
Our virtual assistants connect and integrate with any software, management system, website, via the access to API libraries. If the specific and quick information to give customers is a must, the quality of the answer plays a fundamental role, especially if there is the need to support decision making process. In this case, the artificial intelligence captures, translates and makes understanding the collected data easy, providing also analytic feedback.
How can AI+ understand and analyze customer requests?
Because of these technologies
How do you identify the most relevant answers to give compared to others?
How is the customer experience enhanced?
What are the mechanisms that allow it to improve its skills and performance over time?
What other features does AI+ have?
Which are the systems in which AI+ can be integrated?
What channels does AI+ work on or can it be reached?
How can AI+ understand and analyze customer requests?
Because of these technologies
How do you identify the most relevant answers to give compared to others?
How is the customer experience enhanced?
What are the mechanisms that allow it to improve its skills and performance over time?
What other features does AI+ have?
Which are the systems in which AI+ can be integrated?
What channels does AI+ work on or can it be reached?
Vocabulary
Speech Recognition
Program that makes voice recognition possible to understand to a computer
Natural Language Processing (NLP)
It allows the virtual assistant to analyze and understand human language.
Semantic Role Labelling
In natural language processing, semantic role labelling is the process of assigning labels to words or phrases and is useful to find the meaning of the phrase itself.
Emotion Analysis
It is the ability to adjust the conversation according to the user mood and reaction in order to customize the reaction based on the empathic bond.
Computer Vision
Through machine learning, it is possible to classify, label and identify visual contents in the observed space.
Knowledge Base
A simple and immediate editor for frequently asked questions and answers, conversational flows and links to documents or multimedia contents.
Intent Recognition
Recognizing user aim is an essential component of bots, especially in sales conversions, customer service, and many other areas.
Machine Learning
It identifies the ability of computers to learn automatically based on the recognition of patterns from the data acquired through experience.
Information retrievial
It is the IT discipline analyzing the techniques of querying and organizing data in an archive
Reinforcement learning
Learning from conversations by collecting new information during human operator interventions and much more. Each interaction is an invaluable source of information that makes the assistant increasingly intelligent.
Avatar 3D
An anthropomorphic avatar that simulates human behavior in an interactive and fully customizable 3D space
Conversational Forms
A tool used by the assistant for best profiling its interlocutors to adequately perform the expected actions.
Autoform filling
The function that allows to fill up the forms in a rapid and simplified way, due to the extrapolation of the necessary information from user requests.
Information extraction
A technology that allows to extrapolate data from a conversation.
Word sense disambiguation
Same words have different meanings when used in different contexts. This technology makes it possible to understand what the customer is asking for with no disambiguation.
Unanswering question
They are questions to which the virtual assistant cannot answer and therefore automatically stores them, so that the customer can then add them into the knowledge by providing the appropriate answer
Live chat
A hybrid chat where one operator deals with the conversation and instantly updates the basic knowledge of the virtual assistant.
Suggestion and disambiguation
It is the virtual assistant ability to ask alternative questions to the user when unsure, overcoming any uncertainties and becoming more confident in case of future similar requests.
Voting
The assistant learns and strengthens its knowledge also thanks to the vote users give to its answers.
Browser Automation
It is the ability of the virtual assistant to surf within the website or its application to quickly bring the customer to the requested information or to perform actions and searches on his / her behalf by a simple verbal question (for example, adding a product to the cart, searching for contacts, creating a bank transfer).
Smart Document access
It is a software that makes internal documentary information such as technical manuals, contracts, etc. available to the virtual assistant.
Booking
Quick and easy, it is an automated and intelligent management system for your appointments and bookings.
Analytics
By asking well-structured questions, the assistant collects valuable information for user profiling and converts it into numbers and metrics. In this way, it controls and measures the flows of the conversation.
E- commerce
To manage the relationship with the user through a conversation-based shopping experience: the Virtual Assistant can search for products, provide information or track a shipment.
Voip
You offer a telephone service available 24/7. With the VoIP form, the Artificial Intelligence answers the switchboard facilitating the operator task and speeding up the replies to your customers.
Mailbot
It is a mail management application using artificial intelligence.
Message app
Reach your customers also with message app to ensure an active and accessible service at any time.
