Program that makes voice recognition possible to understand to a computer
Natural Language Processing (NLP)
It allows the virtual assistant to analyze and understand human language.
Semantic Role Labelling
In natural language processing, semantic role labelling is the process of assigning labels to words or phrases and is useful to find the meaning of the phrase itself.
It is the ability to adjust the conversation according to the user mood and reaction in order to customize the reaction based on the empathic bond.
Through machine learning, it is possible to classify, label and identify visual contents in the observed space.
A simple and immediate editor for frequently asked questions and answers, conversational flows and links to documents or multimedia contents.
Recognizing user aim is an essential component of bots, especially in sales conversions, customer service, and many other areas.
It identifies the ability of computers to learn automatically based on the recognition of patterns from the data acquired through experience.
It is the IT discipline analyzing the techniques of querying and organizing data in an archive
Learning from conversations by collecting new information during human operator interventions and much more. Each interaction is an invaluable source of information that makes the assistant increasingly intelligent.
An anthropomorphic avatar that simulates human behavior in an interactive and fully customizable 3D space
A tool used by the assistant for best profiling its interlocutors to adequately perform the expected actions.
The function that allows to fill up the forms in a rapid and simplified way, due to the extrapolation of the necessary information from user requests.
A technology that allows to extrapolate data from a conversation.
Word sense disambiguation
Same words have different meanings when used in different contexts. This technology makes it possible to understand what the customer is asking for with no disambiguation.
They are questions to which the virtual assistant cannot answer and therefore automatically stores them, so that the customer can then add them into the knowledge by providing the appropriate answer
A hybrid chat where one operator deals with the conversation and instantly updates the basic knowledge of the virtual assistant.
Suggestion and disambiguation
It is the virtual assistant ability to ask alternative questions to the user when unsure, overcoming any uncertainties and becoming more confident in case of future similar requests.
The assistant learns and strengthens its knowledge also thanks to the vote users give to its answers.
It is the ability of the virtual assistant to surf within the website or its application to quickly bring the customer to the requested information or to perform actions and searches on his / her behalf by a simple verbal question (for example, adding a product to the cart, searching for contacts, creating a bank transfer).
Smart Document access
It is a software that makes internal documentary information such as technical manuals, contracts, etc. available to the virtual assistant.
Quick and easy, it is an automated and intelligent management system for your appointments and bookings.
By asking well-structured questions, the assistant collects valuable information for user profiling and converts it into numbers and metrics. In this way, it controls and measures the flows of the conversation.
To manage the relationship with the user through a conversation-based shopping experience: the Virtual Assistant can search for products, provide information or track a shipment.
You offer a telephone service available 24/7. With the VoIP form, the Artificial Intelligence answers the switchboard facilitating the operator task and speeding up the replies to your customers.
It is a mail management application using artificial intelligence.
Reach your customers also with message app to ensure an active and accessible service at any time.