The use of workbot in the customer interaction domain, combined with traditional and digital logistics, contributes to the added value of the services offered by goods transport companies. A virtual assistant, programmed with Artificial Intelligence technologies allows the logistics operators to interact with computer services as they would with a real person.
The possibility to make input automatic, to save and recover information by interacting with the Workbot reduces the time and complexity of those activities where operators have to add the information manually or search for it.
The relation between logistics service providers and final customers changes as well, as the virtual assistant helps to customize the point of contacts between the two parts, by increasing the customer loyalty: it allows to track the delivery and provide information. Staying at home, the customer can track the shipment and detect possible issues giving feedback concerning the service.
The Workbot can foresee delays in delivery, identifying the main factors which determine them and helping the parcel service to plan targeted intervention methodologies.
.01MODIFY THE PARCEL PICKUP AND SHIPMENT MANAGEMENT
.02COMMUNICATE RAPIDLY WITH THE USER WHO MADE THE ORDER OR CHOSE SHIPPING SOLUTIONS
.03NOTIFY THE STATUS OF THE SHIPMENT AND PROVIDE INFORMATION RELATED TO PARCEL DELIVERY INFORMING CUSTOMERS OF POSSIBLE DELAYS
.04FORWARD THE CODE FOR TRACKING THE PARCELS
.05GIVE BACK THE PARCEL, PLANNING ITS PICKUP
.06SEND THE PARCEL BY PROVIDING EXPLANATIONS RELATED TO SHIPMENT PROCEDURES, COSTS, OFFERS AND DELIVERY TIMES.
.07ASK FOR INFORMATION REGARDING A SERVICE, OR REQUEST A QUOTE