Applicability

Telco

Innovative telecommunications companies use artificial intelligence technologies primarily to increase network reliability, improve customer satisfaction and loyalty, and optimize their business processes for greater profits. Most of the advantages they take from big data science are about improving customer service, sales, a personalized user experience, and predictive analysis and maintenance.

Specifically, a virtual assistant in the telecommunication domain can:

.01SERVE AS A GATEWAY BETWEEN CUSTOMER REQUESTS AND THE HELPING CENTER

.02FORWARD THE CUSTOMER REQUESTS TO THE RIGHT OPERATOR AND DIRECT THE POTENTIAL CUSTOMERS TO THE SALE DEPARTMENT

.03ANALYZE THE CUSTOMER REQUESTS AND NETWORK DATA, AND FIND THE SOLUTION TO A CUSTOMER PROBLEM IN A MORE EFFICIENT WAY

.04IDENTIFY HOT LEADS FROM THOUSANDS OF EMAILS AND SEND THEM TO THE SUPPLIERS

.05MAKE SUGGESTIONS AND USEFUL CONNECTIONS TO THE HELPING CENTER, OR, IN CASE OF MORE COMPLEX REQUESTS, DIRECT THEM TO THE OPERATORS IN LIVE CHAT OR BE THE FIRST TOUCH POINT OF THE CONTACT CENTER TO UNBURDEN OPERATORS FROM REPETITIVE DEMANDS

.06HELP CUSTOMERS IN SOLVING THEIR PROBLEMS, GETTING INFORMATION ON THE ACCOUNT OR ASSIST THEM WITH GENERAL QUESTIONS ON THE SERVICES OFFERED, OR, FOR INSTANCE, THE CONFIGURATIONS

.07BUILD CUSTOMER LOYALTY, SPEED UP THE INTERVENTIONS AND GET BIGGER PROFITS FOR EACH USER

.08GIVE TAILOR-MADE SUGGESTIONS ACCORDING TO THE BEHAVIORAL MODELS OF THE USER AND CONTENT PREFERENCES

.09PROMOTE UPSELL AND CROSS-SELLING OFFERS WHICH ARE RELEVANT FOR THE RIGHT USERS AT THE RIGHT TIME

.10CHOOSE WHICH CALL AND DATA PACKET BETTER ADAPTS TO DIFFERENT USERS, THUS INCREASING THE SELLING SUCCESS RATE

.11DETECT AND SOLVE POSSIBLE PROBLEMS FOR CUSTOMERS EVEN BEFORE THEY BECOME APPARENT

.12ANALYZE SOCIAL MEDIA, BRAND RELIABILITY AND THE CUSTOMER ATTITUDES TO UNDERSTAND WHY USERS ARE ATTRACTED BY CERTAIN SERVICE PROVIDERS OR WANT TO CHANGE THEM. CONSIDERING THE COMPETITORS, A VIRTUAL ASSISTANT LAUNCHES WIN-BACK ACTIONS FOR THOSE LOST USERS TOGETHER WITH A SUITABLE VALUE PROPOSITION FOR THE NEW ONES, BY USING COMPETITOR WEAK POINTS.

Try now

Find out our demos
and have a look at them

These demos are just mere examples to show you the potentialities of our solution.

Click here and
go to voice assistant

Click here and go to
Digital Human Interface 3D

Credentials

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