Today’s patients are ready for a digitalized healthcare system as they realize the advantages linked to the use of Artificial Intelligence in several steps of their support.
A survey conducted by Accenture reports that American patients actively use healthcare mobile apps, even on devices like bracelets and smartwatches. They consent for the use of their data so that healthcare facilities can improve their health status monitoring and communication with doctors. Customers expect using digital technologies as they already tried them in other sectors, therefore, they know how time and health assistance have become rapid and simple. At this point, patients are then the protagonists of their medical experience.
The virtual assistant contributes to better the healthcare system by a simple and efficient booking approach: it receives the request for medical examinations, makes an appointment, modifies the latter or cancels it. The Workbot can contact the patient and send a notification of the test results carried out.
.01CONTACT THE DIGITAL CUP (SINGLE BOOKING CENTER) FOR ARRANGING MEDICAL EXAMINATIONS VIA CHAT OR TELEPHONE (VOIP) BY SCANNING THE MEDICAL PRESCRIPTION FOR THE AUTOMATIC DETECTION OF DATA, IF NECESSARY.
.02CHANGE OR CANCEL THE APPOINTMENTS.
.03RECEIVE INFORMATION ON HOSPITAL TIMETABLES, TYPE OF MEDICAL EXAMINATION, SURGERY AND DOCTOR OFFICE HOURS.
.04RECEIVE A REMAINDER OF THE APPOINTMENT AND TESTING RESULTS.
.05MANAGE DRUG PRESCRIPTIONS.
.06GET RELEVANT INFORMATION ON THE PHISIOTHERAPIC OR PHARMACOLOGICAL THERAPIES.
.07MONITOR SOME VITAL SIGNS (SUCH AS HEART BEATS).
.08FIND ANSWERS AND SUGGESTIONS ON CERTAIN DISEASES.
.09KEEP THE PATIENT IN CONTACT WTH HOSPITALS.