The European Gaming and Betting Association, representing the main online gaming companies in Europe, together with the Competitiveness Council of the European Union on the Artificial Intelligence, believes that online gambling can take important advantages of the use of the new technologies. Specifically, it can strengthen the systems for verifying identities, protect users in a better way and prevent frauds. Investments in the development of predictive model have been encouraged, mostly in order to identify potential problematic gaming behaviors before they become manifest, thus allowing an immediate intervention towards the user.
During gaming, the workbot can guide the player through several steps, from authentication to the whole process of the player staying in the actual halls or online, giving interesting value-added services.
.01SUPPORTING THE AUTHENTICATION AND CREATION OF A GAME PORTFOLIO
.02DOCUMENTING AND SUPPORTING THE UNDERSTANDING OF EACH GAME AND HOW TO USE VOICE INTERFACES FOR RAPIDLY MANAGING THE GAME AND THE BETTINGS, THAT IS, LAST MINUTE GAMES
.03AUTO-FILLING THE FORMS, WHERE NECESSARY
.04MANAGING THE PORTFOLIO AND CREATE A PLAY CHRONOLOGY
.05SUGGESTIONS AND RECOMMENDATIONS BASED ON THE STATISTICS MONITORED BY WORKBOT OR THAT CAN BE SELECTED
.06ACCESSING ONLINE AND OFFLINE IN THE GAMBLING HALL
.07MONITORING ALL DATA IN REAL TIME BY A DASHBOARD, PRODUCING CUSTOMIZED REPORTS WHICH ARE USEFUL, FOR EXAMPLE, TO PROVIDE BEHAVIORAL ANALYSES FOR CREATING NEW SERVICES FOR THE USERS OR MARKETING TARGETED ACTIONS
.08CREATING TRAINING PROGRAMMS FOR THE GAMBLING HALL MANAGERS
.09CREATING EXAMS AND TESTS WITH AUTOMATED EVALUTATIONS AND THE RELATED PARTICIPATION CERTIFICATES, ARRANGED BY THE ADMINISTRATOR
.10MANAGING THE TRAINING MATERIALS AND ACCESS TO THE CHRONOLOGY